A career built across infrastructure, service, and operations.

1. Cox Communications

   Manager, HN Fulfillment & Operations

   • Managed network fulfillment and operational coordination across 41 hospitality properties.
   • Coordinated engineering teams, field operations, vendors, and customers on deployments and technical escalations.
   • Investigated packet loss and connectivity issues; supported change planning and rollback readiness.

2. TPx Communications

   Security Manager

   • Managed security operations, technical escalations, and incident response.
   • Supported multi-vendor firewalls, policies, NAT, VPNs, segmentation, and firmware changes.
   • Led vulnerability remediation and mentored engineers through investigations and change validation.

3. TPx Communications

   Security Team Lead

   • Led daily incident triage, security investigations, and escalation coordination.
   • Guided engineers through log analysis, vulnerability assessment, and remediation.
   • Developed runbooks and mentored engineers through complex troubleshooting.

4. TPx Communications

   Network Security Technician

   • Supported customers using Meraki and Fortinet security platforms.
   • Troubleshot network security issues in managed services environments.

5. TPx Communications

   Premier Repair / Network Engineer

   • Restored enterprise services across routers, switches, firewalls, VPNs, and WAN connections.
   • Coordinated circuit provisioning, equipment configuration, turn-up, and customer handoff.
   • Investigated MPLS and SD-WAN performance, routing failures, and packet loss.

6. TPx Communications

   Tier 1 Technical Support Representative

   • Supported business internet, voice, and managed telecommunications services.
   • Isolated connectivity and equipment faults, documented findings, and escalated complex incidents.

7. Robert Half Technology

   Information Technology

   • Supported Cox Communications with hospitality services billing.
   • Contributed to product launches.

8. King Communications

   Field Engineer

   • Installed, maintained, and troubleshot GSM/UMTS cellular equipment at cell sites and shelters.
   • Worked with site power plants, battery backup units, and interconnected battery banks.
   • Supported connectivity and power infrastructure across low- and high-voltage environments.

Selected experience across telecommunications, network security, and service delivery.